Policies at The Drone Part Specialists

Conditions of Sale

Applies to all sales via www.thedpsp.com or via any representative of The DPSP.

Before purchasing customers accept full responsibility for operating the equipment or any products purchased from The DPSP. Customers should understand and adhere to the laws and rules governing the use of all equipment/products before using or operating such equipment/products and must comply with all relevant laws and rules in your respective region or country. The DPSP accepts no liability whatsoever resulting from the ownership, use or operation of any equipment/products (including but not limited to: aircraft, lipo or any other batteries, chargers, electronics or any device) purchased via The DPSP. All sales are final once paid by the customer. The DPSP reserves the right to cancel any order placed if considered to be false, fraudulent, misleading, unable to be verified or is suspicious by error or omission. Such un-verified orders will be cancelled and any monies refunded.

Customers Responsibilities

Customers accept full responsibility for owning, operating and controlling any equipment/products purchased from The DPSP Including allowing another person to operate or use any equipment/products. YOU are the responsible person in control of your aircraft and any related equipment/products. It is YOUR responsibility to understand the laws, rules, risks and acceptable conduct required to own and operate all equipment/products relating to remote control (RC) aircraft.

The DPSP accepts no liability for damages or loss incurred either directly or indirectly from the ownership, operation or control of any equipment/products purchased from The DPSP. No consequential loss or warranty is implied or given. It is highly recommended that customers have insurance cover for third party risk and loss from any damages caused by your RC aircraft and associated equipment. Customers must understand the functions of the equipment/products purchased from The DPSP before operation including reading, watching or learning any information, web links or documents provided by The DPSP.

Customers are advised to conduct all regulatory and/or necessary pre-flight and post-flight tests on any and all equipment and all safety checks before using any item and/or taking any RC aircraft to the skies. Quadcopters and associated equipment are not toys. They are capable of harming people, animals, can damage property and cause serious harm. Always check your surroundings and equipment carefully before flying, including taking the necessary precautions to reduce risk to yourself or others.

Quality Assurance

The DPSP operates a strict quality control. All products are tested and checked to be operating before being installed and dispatched to customers.

Repairs and Replacement

All claims for repairs and/or replacement is at the discretion of The DPSP only. Customers may be requested to send photos/videos showing the exact hardware problem in detail to support any request for returns/repairs. Customers are required to complete and sign a return form with any equipment/products sent to The DPSP for inspection. Customers are liable for all postage costs to return equipment/products for inspection and repair. Repair and/or replacement costs will be quoted after our technicians have completed an inspection of the returned items. Repairs and/or replacement work will be carried out within a reasonable time once costs have been confirmed as paid by the customer. Customers should note that some items may need to be sent overseas to be repaired by the manufacturer, in some cases.

 Warranty claims

Will be managed on a case by case basis. Warranty excludes: tampering, removal of compliance decals, removal of serial numbers, modification, fusion, reverse polarity, over-voltage damage, short-circuit, chemical corrosion, damage by static charge,  flooding (salt ingress), excludes any/all crash damage, impact damage, failure to use failsafe correctly, failure to setup correctly, failure to comply with warnings on our website, failure to maintain the product, abrasion, damage from lack of training or skill as a pilot, incorrect tools, reflashing the CPU, comm or boot files, software hacks, wrong firmware, dirt ingress, trauma damage or willful misuse, excludes DIY errors, excludes pilot error. The DPSP reserves the right to offer repair or replacement for any items returned under a warranty claim.

Products: If products (including batteries) are not purchased from The DPSP we cannot verify or test the compatibility with The DPSP products. We accept no liability from loss or damage that occurs from using products not supplied or tested by The DPSP.

Customers are responsible for and assume full responsibility for any software changes or alterations and any subsequent damage to the hardware or item, whether caused directly or indirectly by that software or equipment.

Support:

All communication regarding orders, shipping and general questions should be sent to info@TheDPSP.com. All emails will generally be replied to within 2-5 business days mon-fri excluding public holidays or other holidays as advised.